Covid-19 Safety Guidelines

Guests must wear face masks when not seated at a table.

Restaurant Team wears face masks at all times and gloves (depending on the job). All team members have been trained on cleanliness procedures, hygiene, and how to put on & remove PPE safely. 

Characters wear face shields and gloves. They refrain from making physical contact when mingling with tables. We ask you be proactive about making sure children also refrain from touching the performers.

Mr. Kringle will be unmasked, but protected in a private area and visiting/taking photos with families properly distanced. Everyone must have their faces covered when interacting.

Timed ticketing and limited capacity regulates the amount of Guests that may participate at one time to allow for proper group distancing. All tables are spaced 6 feet apart from other tables.

To limit the number of people moving at one time, Guests will be called to the various activity stations.

All Guests must social distance when not at their tables.

Restaurant Team properly sanitize tables between each use including the use of a disinfectant mister for all chairs. The team is also required to clean and sanitize their work spaces throughout the day, between shifts, and at the close of each shift.

Hand sanitizer stations will be placed throughout the restaurant and near activities.

Upon arrival, each Character and Restaurant Team member has their temperature taken and is required to wash their hands. Any team members that are symptomatic are asked to leave immediately.

We ask that Guests please refrain from attending if you are experiencing any of the following symptoms:  Fever or chills,  Cough, Shortness of breath or difficulty breathing, Fatigue, Muscle or body aches, Headache, New loss of taste or smell, Sore throat, Congestion, Runny nose, Nausea, Vomiting, or Diarrhea.

Buffet attendants to serve all food – traditional self-service is prohibited.