
Frequently asked questions
What is Kringle’s Inventionasium® Experience?
Guests explore various areas in Mr. Kringle’s top secret inventing laboratory and help invent toys. All tours conclude with a private visit with Mr. Kringle, himself!
After your tour, enjoy Kringle’s Toy Shoppe®! View your pictures and Kringle’s unique toys, novelties, ornaments and decor from the stylish selection.
What is the appropriate age group for the Kringle’s Inventionasium® Experience?
What's the runtime? How long is the Kringle’s Inventionasium® Experience?
Where is Kringle’s Inventionasium® located?
230 W Huron Rd. Cleveland, OH 44113. View map
Where inside Tower City Center are you located?
What makes the Kringle’s Inventionasium® Experience different from other Santa experiences?
What safety measures are being taken in response to COVID-19?
Significant improvements have been made to our health and safety procedures to give our guests and cast members peace of mind during their time with us.
Because the COVID-19 situation continues to evolve, we will continue to update our policies in accordance with CDC guidelines. For current protocols, Click Here.
Is Kringle's Inventionasium® a STEM Accredited Experience?
How is STEM utilized in Kringle's Inventionasium® Experience?
What is the "Invent-A-Toy Kit"?
What happens if you do not have an Invent-A-Toy Kit?
Does my child get to take their toy home?
Do I need to make a reservation or can I just show up?
When making a reservation, are the time slots the start of the Experience or the visit with Mr. Kringle?
When making a reservation, do adults need tickets?
Kringle’s Inventionasium Experience is a holiday outing the entire family enjoys together. Adult and Child tickets are to be purchased.
When making a reservation, what days are the least crowded?
What should we wear for the Kringle’s Inventionasium Experience? Is there a dress code?
How early should I arrive before my reservation?
Is there anything I should bring?
Bring your camera! Photography is encouraged throughout the entire experience including inside Mr. Kringle’s office. Cut-out or print off any special offers for Kringle’s Toy Shoppe that are sent in your reminder email. Coupons must be physically present to be redeemed.
Can I take my own photos with Mr. Kringle®?
Intended for own personal use or for use on individual social media accounts.
What is the difference between the Classic, Deluxe and VIP Kringle’s Inventionasium® Experience?
The Classic Experience is a shared, multi-family tour through the Inventionasium®. Invent-A-Toy Kit and Digital Photography with Mr. Kringle are included with the cost of the ticket. Though you’ll be taking the tour with others, your family will still receive a private visit with Mr. Kringle at the end of the experience.
The Deluxe Experience is a shared, multi-family tour through the Inventionasium®. Invent-A-Toy Kit, Digital Photography and Special Gift are included with the cost of the ticket. This experience also receives a private and personally customized visit with Mr. Kringle.
The VIP Experience is an exclusive tour through the Inventionasium® with just your family. Invent-A-Toy Kit, Digital Photography, Special Gift, Takeaway Treats, and VIP Lounge Access complete with Holiday Refreshments are included with the cost of the ticket. Families also receive a personalized visit with Mr. Kringle.
What is meant by a "Personalized Visit With Mr. Kringle"?
When you purchase a deluxe experience, guests fill out a questionnaire that covers a variety of topics related to their family and holiday traditions. Mr. Kringle will use his discretion and choose select information from the answers provided to sprinkle into the conversation for an unforgettable visit!
Is the Kringle’s Inventionasium® Experience the same on a Non-Peak Day?
The experience is the same any day.
Does Mr. Kringle offer special rates for field trips, PTA groups, daycares and other organizational or corporate outings?
Mr. Kringle offers several ticket options for group outings. For help planning your group visit, email elves@inventionasium.com.
Does Mr. Kringle offer a militrary discount?
Mr. Kringle offers a 10% military discount on Kringle’s Inventionasium Experience tickets. Simply, email proof of service to customerservice@mrkringle.com to receive a savings code. Reservations must be made under the name of the veteran as listed on their service ID.
Is Kringle's Inventionasium® accessible for people with disabilities?
The Inventionasium accommodates wheelchairs and specialized scooters.
Is Kringle's Inventionasium® appropriate for guests with Autism or special needs?
Are strollers allowed?
Will I receive actual tickets?
I never received the “Ticket Confirmation Email,” what should I do?
I'd like to add additional tickets to my existing reservation?
Can I visit with Mr. Kringle without doing the Inventionasium Experience?
Are there any Promo Codes?
How do I use my parking voucher?
To leave the parking lot:
1. Pull up to ticket booth
2. Insert parking ticket
3. Insert parking voucher
4. Gate will lift
5. Have wonderful day
*Kringle Parking Vouchers will not work if used at mall pay stations, please redeem at outside ticket booths only.
If I didn't purchase the All Day Parking Voucher with my reservation, can I get the voucher on-site the day of my visit?
What if I show up at Tower City's self-park lot during an event? Do I pay the event price?
How do I get to Tower City's self-park lot?
Main entrance for Tower City’s Self-Park Lot:
1527 West 6th street Cleveland, Ohio 44113
Vehicles exceeding 6ft in height must enter from rear entrance:
350 Canal Rd. Cleveland, Ohio 44113
NORTH OF TOWER CITY
From Downtown
Take St. Clair Ave to the west
Turn left onto W 9th Street
Go straight onto Huron Road
Turn left on to W 6th Street at the traffic light (first street on the left)
Turn right into the parking garage entrance and follow the ramp down
SOUTH OF TOWER CITY
From I-90 Eastbound: Exit at E 9th Street
From I-77 North: Exit E. 9th Street
Turn left onto Carnegie Avenue
Turn right onto Ontario Street
Turn left onto Huron Road
Turn right onto W. 6th Street at the traffic light (third street on the right)
Turn right into the PARKING GARAGE ENTRANCE and follow the ramp down
EAST OF TOWER CITY
From I- 90 Westbound & St. Route 2 / East Shoreway: Exit at E. 9th Street
Turn left onto E. 9TH Street
Turn right on to St. Claire Avenue
Turn left onto W 9th Street
Go straight onto Huron Road
Turn left onto W. 6the Street at the TRAFFIC LIGHT (first street on the left)
Turn right into the PARKING GARAGE ENTRANCE and follow the ramp down
WEST OF TOWER CITY
From St. Route. 2 / West Shoreway: Exit at W. 25th Street
Turn right onto W. 25th Street
Turn left onto DETROIT AVENUE
Continue over the DETROIT/SUPERIOR BRIDGE
Turn right onto Huron Road (first street on the right)
Turn left onto W. 6th Street at the TRAFFIC LIGHT (first street on the left)
Turn right into the PARKING GARAGE ENTRANCE and follow the ramp down